Cooper's Biz is a small neighborhood business based in Kenmore, Washington, offering dog walking and car washing services. This website at coopersschedule.com is used solely to allow customers to book those services.

This service is operated by a minor with parental supervision. We take the privacy of our customers seriously and handle your information with care.

When you make a booking, we collect only what is needed to provide the service:

• Your name — so we know who the booking is for
• Your phone number — to send you SMS confirmations about your booking
• Your address — so we know where to show up for the service
• Your service selection and booking details — date, time, service type, and price

We do not collect payment information, email addresses, or any other personal data beyond what is listed above.

Your information is used only to:

• Process and manage your service booking
• Send you SMS messages about your booking (confirmation, cancellation, or reminders)
• Allow Cooper to navigate to your address for the service
• Keep a record of your booking history for our internal use

We will never use your information for marketing, promotions, surveys, or any purpose unrelated to your booking.

• Message frequency varies based on your booking activity (typically 1–3 messages per booking)
• Message and data rates may apply depending on your mobile carrier plan
• You may opt out at any time by replying STOP to any message you receive from us
• To get help, reply HELP to any message
• We will never send you promotional or marketing SMS messages
• Your phone number will never be shared with any third party for SMS or marketing purposes

We do not sell, trade, rent, or share your personal information with any third party — ever.

Your name, phone number, address, and booking details stay within Cooper's Biz. They are not shared with advertisers, data brokers, marketing companies, or any external organization.

The only external services involved in delivering this website are:

• Google Maps — used to provide walking directions from our location to yours (your address is passed to Google only when Cooper taps the directions link, and is subject to Google's Privacy Policy)
• Twilio — used to deliver SMS booking notifications to your phone number (subject to Twilio's Privacy Policy). Twilio does not use your number for any purpose other than message delivery

Your booking information is stored securely within our booking system and is only accessible to authorized administrators of Cooper's Biz.

We retain booking records for as long as reasonably necessary to provide our services and for basic record-keeping purposes. You may request deletion of your information at any time by contacting us directly.

Cooper's Biz is a service operated by a minor and is intended to serve adult customers and families in the local neighborhood. We do not knowingly collect information from children under the age of 13.

If you believe a child has submitted personal information through this website without parental consent, please contact us so we can remove it promptly.

You have the right to:

• Ask us what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of SMS messages at any time by replying STOP

To exercise any of these rights, contact us using the details below. We will respond promptly.

If we make any changes to this Privacy Policy, we will update the effective date at the top of this page. We encourage you to review this page periodically. Continued use of our booking service after changes are posted constitutes acceptance of the updated policy.